Due to further exciting expansion in the US, an opportunity has arisen to join the Customer Services team of a highly successful business based in Farnborough.

Full training will be provided, and the role could be ideal for a bright, personable candidate with a customer service background. The team provides a 1st class service to customers in the US, and we’re looking for a new team member to work 35 hours a week Tuesday to Saturday from 2pm to 10pm.

In this role, you’ll be providing an efficient, friendly and knowledgeable customer experience to users and your responsibilities will include:

  • Using bespoke systems to answer email, phone and Live Chat queries
  • Giving prompt attention to queries and comments made via social media on Facebook, Twitter and Instagram
  • Answering general technical queries about the website and mobile app
  • General administrative tasks
  • Supporting members of the management team as required
  • Returning customers’ calls
  • Responding to customer contact made through FB, Twitter and Instagram.

Key requirements:

  • An excellent phone manner will be essential
  • Happy working in a busy, team environment
  • Flexibility and the ability to work independently
  • Strong organisational skills
  • Some flexibility with working hours
  • Ability to learn new systems quickly and easily
  • Good working knowledge of Excel and Word.

This business has a great culture, supports and encourages its staff, and provides training opportunities to develop brilliant careers. The company offers a modern, friendly working environment, 25 days holiday, AE Pension, free hot drinks and fruit, and other perks.

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Job Reference: CS269

Salary: Up to £20000.00 per annum

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