Due to an internal promotion, our client is looking for a keen and enthusiastic Office Administrator to support a friendly and fun team with a wide range of customer requirements. Tasks involve:

  • Liaise with Customers over email and phone in a polite, calm, and professional manner
  • Process existing customers’ orders
  • Monitor orders and acknowledge customers within the target of 48-hours from receipt of order
  • Raise proforma invoices where necessary from in-house system
  • Deal with existing customer enquiries, liaising where necessary with other departments
  • Progress chasing documents as required
  • Liaise with customers with regard to order collections/deliveries and with courier companies
  • Answer incoming calls and direct as necessary
  • Monitor various email accounts including enquiries from Website and re-direct accordingly
  • Report all new sales -related concerns to the Customer Services Manager
  • Answer the front door entry system and ensure all visitors are appropriately administered
  • Other general administrative duties e.g. post and filing, visitor’s refreshments and organise lunches when required
  • Arrange, travel, hotel, car hire etc. to support business travel as required
  • Cover for colleagues when necessary

Requirements:

  • Excellent customer relationship building abilities and understanding
  • Exceptional communication skills
  • Highly organised, with the ability to coordinate and delegate
  • Meticulous attention to detail
  • Good time management with smart presentation
  • Computer literate and awareness of web-based marketing and social media – MS Office & SAGE X3 or similar ERP software
  • Proactive and willingness to learn

We would encourage college leavers, graduates, or experienced Office Administrators to apply. Competitive salary, great working environment, friendly team and the opportunity for training and progression. Benefits to include 20 days holiday plus BH, Death In Service, Free Parking, Pension. Hours are 37 per week 8am to 5pm. Finish at 1pm Friday.

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Job Reference: ALW279

Salary: £21000 - £24500.00 per annum

Salary per: Annum

Job Duration:

Job Start Date:

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