Motor Insurance Team Leader

  • Godalming
  • £28000 - £30000 per annum, Benefits: Bonus and good benefits package
  • Full-Time

Due to continued growth, this specialist insurance business is looking for a Team Leader to join their friendly sales team in Godalming. Reporting into the Sales Manager, you’ll be actively driving the achievement of the motor sales team and their retention forecasts, targets, and plans in line with budgets set.
In the role you’ll:

  • Take ownership each team member’s performance, supporting, training, coaching, and motivating
  • Create an environment focused on delivering excellent customer service in all interactions
  • Monitor the compliance and quality of team members monthly, reporting on issues and breaches and providing constructive and honest feedback to help develop them
  • Work closely with the Sales Manager, Sales and Service Manager and Senior Advisors to collaboratively resolve issues, improve processes, develop, and drive performance
  • Conduct and document Quarterly 1-1s with all direct reports including mid-year review and end of year appraisal
  • Maintain high standards of professionalism and reflect a positive company image in all dealings with external stakeholders and clients
  • Act as a point of reference for team member questions and assist with more complex cases and account queries when required
  • Handle all complaints in line with the agreed company procedures
  • Develop and maintain appropriate levels of skill and competence within all relevant areas
  • Proactively undertake Continuous Professional Development activity, to ensure insurance product and policy knowledge remains valid and current
  • Act as a role model to your team
  • Ensure the team is adequately resourced, absence records are updated and ‘return to work’ interviews are completed.

We’re looking for:

  • Experience in a motor insurance environment
  • Team Leader or Supervisory experience, or someone looking for the next step up in their career
  • A genuine desire to support the success of the wider team
  • Strong people skills and the ability to act as a role model for the team
  • A commitment to providing a professional service to customers
  • The ability to work within strict guidelines and remain compliant

The company is part of a larger group with a Head Office function in London which gives additional options for future progression if desired. The business encourages personal development and will sponsor study and professional qualifications and offer further training to improve prospects.
Working hours are 9am to 5.30pm Monday to Friday.
Hybrid working 3/2 is an option, and there is a good benefits package offering a Bonus, Perkbox, childcare vouchers, holiday purchase/exchange scheme, recruitment referral scheme, season ticket loan scheme, life insurance and an enhanced pension scheme contribution.

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