Are you ready to join a company that genuinely values its people?
As a Service Desk Planner, you’ll be the key point of coordination for engineers and account managers, ensuring smooth and timely service delivery for a portfolio of clients. While previous experience in a similar role is ideal, we offer full training to help you succeed. This is a Temp to Perm position.

Key Responsibilities:

• Schedule jobs for a dedicated portfolio of accounts
• Allocate and manage engineer workloads
• Monitor and process job paperwork and escalate where needed
• Communicate with Account Managers and clients regarding service delivery
• Issue reports and certificates, and ensure documentation accuracy
• Liaise with engineers on job progress, updates, and concerns
• Book appointments with clients and confirm scheduling
• Raise new jobs, contracts, and order materials
• Assist with job-related queries, abortive charges, and missed visits
• Support invoicing by checking job details and paperwork
• Answer incoming calls and handle general administrative tasks
• Run weekly reports to track pending or overdue jobs

What We’re Looking For:

• Previous experience in scheduling or a similar admin/coordinator role
• Strong communication and organisational skills
• Confident working independently and as part of a team
• Comfortable handling a fast-paced, detail-oriented workload

Benefits:

• Company pension scheme
• Private healthcare
• Financial loyalty bonus
• 33 days holiday including BH
• 8am to 5pm Monday to Friday

This is an office based role in Farnborough

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