Due to internal movement, this busy role has become available and would suit someone who has strong prioritisation skills, an aptitude for IT and strong customer service experience. A natural multitasker with the ability to juggle several things at once is vital.

The job will be responsible for the day-to-day co-ordination of the office, the contracts and the engineers.

Duties will involve:

  • Manage incoming calls
  • Follow up with clients with regards to quotes sent
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Liaise with customers to problem solver, handle complaints and verify account information
  • Assist with placement of orders, refunds, or exchanges
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Monitor all service agreements to ensure visits are carried out
  • Advising customers of scheduled visits
  • Liaise with existing clients and issue contract renewals
  • Renew any existing maintenance RAMs that are in place and reissue when requested
  • Raise Jobs following receipt of a client’s purchase order
  • Raising and issuing PO’s on for suppliers and subcontractors.
  • Liaise daily with engineers to ensure service jobs are completed
  • Review engineer worksheets/certs and process all engineer expenses and timesheets
  • Ensuring parts are available for engineers
  • Chasing up outstanding purchase orders from clients
  • Providing customers with general documentation and updates as required
  • Liaise with engineers for missing paperwork and certificates

The ideal person will have:

Proven customer support experience, good listening skills, excellent communication skills, ability to multitask, prioritise and manage time effectively. The ability to analyse, problem solve and work under pressure is vital

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Job Reference: ALW202

Salary: £24000.00 - £26000.00 per annum

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