Due to continued expansion in the US and development of the existing Customer Service team, exciting new opportunities have arisen. These positions are a great starting point if you’re looking to use your brilliant customer service skills in an office environment!

Full training is provided, and the role would be ideal for bright, personable candidates with a customer service background. The US team is based in Farnborough and provides a brilliant service to customers across the US, and we’re looking for candidates to work 35 hours a week from Tuesday to Saturday or Sunday to Thursday, from 2pm to 10pm.

In this role, you’ll be providing an efficient, friendly and knowledgeable customer experience and your responsibilities will include:

  • Using bespoke systems to answer email, phone and Live Chat queries
  • Giving prompt attention to queries and comments made via social media on Facebook, Twitter and Instagram
  • Answering general technical queries about the website and mobile app
  • General administrative tasks
  • Supporting members of the management team as required
  • Returning customers’ calls
  • Responding to customer contact made through FB, Twitter and Instagram.

Key requirements:

  • An excellent phone manner will be essential
  • Happy working in a busy, team environment
  • Flexibility and the ability to work independently
  • Strong organisational skills
  • Some flexibility with working hours
  • Ability to learn new systems quickly and easily
  • Good working knowledge of Excel and Word.

Apply now to join this innovative business that provides an excellent induction programme plus ongoing learning opportunities to develop amazing careers!

The starting salary for this role is £21,000 with potential to increase rapidly as your experience grows. You’ll be working in a modern, friendly environment and the company offers 25 days holiday + bank holidays, a birthday lie in, long service awards, free hot drinks and fruit, and lots of other perks.

As an added incentive, to reward your hard work and keep you motivated, there is a voucher scheme in place for the team which ranges from £500 to £1000, based on 3 months consecutive results!

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Job Reference: CS345

Salary: £21000 - £23000 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now