Customer Service Agent

  • Farnborough
  • £23000 - £24000 per annum, Benefits: Great benefits and perks, plus a reward scheme
  • Full-Time

New opportunities have arisen supporting customers in an award-winning business in Farnborough. The team are based in the office, and the company provides amazing facilities and perks for everyone throughout the week!
This varied role will be looking after customers from Tuesday to Saturday or Sunday to Thursday, with a mix of hours 8am-4pm, 9am-5pm,10am-6pm, 12-8pm. Hours are on a fixed rota so there’ll be no surprises from week to week.
When you join, you’ll have a great training programme to support you in providing the best service to customers. The role would suit bright, friendly candidates with some customer service experience, possibly in retail, hospitality, or a similar environment.

Customer Service Agents will be:

  • Helping customers with email, phone, and live chat queries.
  • Responding to queries and comments via Facebook, Twitter, and Instagram.
  • Answering general queries about the website and mobile app.
  • Supporting the management team as needed with general admin.

We’re looking for:

  • Ability to juggle multiple tasks.
  • Strong written and verbal communication.
  • Quick to learn new systems and software.
  • Happy in a busy team or working independently.
  • Some flexibility with working hours.
  • Good knowledge of MS Office and Google Docs and Sheets.

The starting salary for this role is £22,880 with regular increases as your experience grows. To keep you motivated, there is also a performance related reward scheme which ranges from £500 to £1000 every 6 months.
You’ll be working in a modern, innovative company offering 25 days holiday, your birthday off, long service awards, free hot drinks and fruit, and many more benefits and perks. Apply now to join this ground-breaking business that’s committed to developing amazing careers! 

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