Customer Service Administrator

  • Bordon
  • £22000 - £25000 per annum, Benefits: 25 day's annual leave, bonus scheme
  • Full-Time

Due to growth and progression we have this new opportunity to join a friendly and well established Customer Service team. If you have customer service and/or Sales Admin experience and enjoy working in a fast paced environment, this could be the role for you. Flexible working or hybrid working with great benefits!

This role will be dealing with customer orders from inquiry to payment and working promptly, accurately and efficiently will be vital.

Key Responsibilities:

Accurate customer order entry.
Accurate contract review including all key elements.
Produce accurate, professional quotations including all additional charges.
Produce proforma.
Export paperwork.
Deal efficiently with telephone/fax orders and enquiries.
File transactions in an efficient, orderly system.
Liaise with internal and external suppliers
Provide customers with technical information.
Liaise with warehouse/production staff.
Liaise with own transport and third party carriers to ensure customer delivery expectations are met.
Produce dispatch documentation and ensure all relevant information is dispatch with goods.
Liaise with customers regarding delivery expectations.
Filing of customer orders, dispatch notes and proof of deliveries.

Key Requirements:

Excellent verbal and written communication skills.
Exceptional attention to detail.
Ability to work under pressure and cope with constantly changing priorities.
Previous employment in Customer Services or similar environment, ideally working with technical products.
Approachable and professional telephone manner.
European language skills are an advantage.

Hours are Monday to Friday, 08:30-17:00 (some flexible working and hybrid)
25 day’s annual leave
Company pension scheme
Discretionary bonus scheme

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